TELKOM is a State-Owned Enterprise which in this case is a provider of IndiHome services.

The user is any party who opens, uses, or accesses this website.

Copyright Act is Law No. 28 of 2014 concerning Copyright.

Website is the website of the TELKOM corporation with the address

Third Party Sites are sites operated by other parties / companies



The Terms of Use apply to the Site ( operated by TELKOM and any information contained and / or transmitted through TELKOM's servers. Users who access this Site are deemed to have read and agreed to the terms of use of this Site.

TELKOM may change, add and / or delete any part of the Terms of Use without prior notice.

Users are advised to read carefully and periodically visit this page to get the latest information to find out all changes in the Terms of Use.



The User declares that the User is at least seventeen (17) years old. In the case that the User is less than seventeen (17) years old, the User uses this Site under the supervision of a parent or guardian.

Everything related to the access and use of this Site is done at the User's responsibility, so that all risks for the use of this Site are borne by the User.

TELKOM has the right to ask the User to provide accurate information at the time of account registration in order to obtain certain features or services as stated in the Privacy Policy.

TELKOM has the right to close and / or terminate access to the Site and / or block User accounts and / or limit the use of services by Users at any time without the need for notification if:

The user has violated the restrictions as stated in point 5 of the Prohibited Use;
The user provides false, incorrect or incomplete information about the data and information needed including the User's identity.

There is a request from law enforcement officials for the purposes of investigation in accordance with the regulations and legal provisions in force in the Republic of Indonesia.

Use of the Site is only for personal use and is not commercial in nature.



TELKOM is not responsible for:

All User damage or loss resulting from information (including data and / or the like) provided through this Site.
Any damage or loss to any User resulting from the use of information obtained from Third Party Sites linked to this Site.


Users are prohibited from:

  • Use the Site or its contents for any purpose that is unlawful or prohibited by these Terms of Use;
  • Retrieve, download, collect or store personal information about other users;
  • Use programs such as robots, spiders, scrapers or other automatic or manual ways to access, monitor or copy any content and / or information on the Site;
  • Send viruses, spam, programs or other techniques on the Site;
  • Compile, disassemble or reverse engineer any software or content used on any part of the Site or TELKOM network;
  • Take any action to avoid steps that TELKOM can use to prevent, disrupt, or limit access to the Site or the TELKOM network;
  • Making the Overload or crash of the Site, server or TELKOM network; and
  • Perform all other actions that may hinder and / or influence TELKOM from carrying out the operation of the Site, services and devices.


All trademarks, service marks, logos, images, icons, product and service names, designs and company names as well as those contained in the Site, whether registered or unregistered, are trademarks owned by TELKOM, its subsidiaries or other third parties that may not be copied, imitated, or used, either in whole or in part without the written consent of TELKOM or related owners in accordance with the Copyright Act.



Users may need a username, account name or password to access certain parts of the Site. Use of these features is a sign of agreement from the User to maintain the confidentiality and security of this information.

The user is responsible for all activities that occur under the username, account or password. If the confidentiality of the user's username, account or password is used by another party, the User must immediately notify TELKOM via email addressed to with the subject of the Privacy Complaint email.

TELKOM is not responsible for any losses that may be experienced by Users due to parties.

TELKOM has the right to terminate accounts or suspend accounts, as well as change user names or passwords, and request additional information from Users and take other reasonable, necessary and important actions to protect the security of the Site and Customer's accounts.

Users are prohibited from publishing security holes found on the Site or other TELKOM services to the general public without permission from TEKOM.

Users are prohibited from exploiting security holes found on the Site or other TELKOM Services for personal or group interests.



All responses, suggestions and findings that you provide regarding this site and other services are considered non-confidential. TELKOM has the right to use this information freely without limits. Customers are prohibited from misusing the findings of the Site which may affect TELKOM in carrying out the operation of the Site and other services.



These Terms of Use are governed by and will be enforced based on the legislation in force in the Republic of Indonesia.